The importance of compliance 

The term “compliance” refers to rules and guidelines that aim to ensure a company and its employees comply with existing conditions and laws. The main focus of compliance is on enabling and creating fair competition, and on preventing and eliminating corruption

Compliance is a key element of the PHOENIX group’s and Brocacef Groep's corporate culture and is derived from our fundamental corporate values. Responsible and compliant actions are central to the success of our company. Alongside the social responsibility we bear as a healthcare provider, respectful cooperation is also crucial to a trusting relationship with our customers, business partners and stakeholders.

Within the PHOENIX group and Brocacef Groep, compliance is based on multiple substantive pillars:

Our policies set, in concrete terms, our company’s belief that corruption, anti-competitiveness and misconduct have no place within the PHOENIX group and Brocacef Groep or in our cooperation with customers and business partners. Violations are not tolerated. Appropriate investigations are conducted and penalties imposed if necessary.

A group-wide compliance organisation ensures that the rules are enforced and monitored throughout the group. In addition, local Compliance Managers are responsible for compliance in the individual countries.

Human Rights Policy

As a leading player in the European healthcare sector, the PHOENIX group is committed to respecting and promoting human rights within its organization, operations, and supply chain. The PHOENIX group adheres to internationally recognized standards such as the UN Universal Declaration of Human Rights, the UN Guiding Principles on Business and Human Rights, and the Fundamental Principles of the International Labor Organization.

Control and areas of focus

To manage potential risks, PHOENIX has developed a system to identify, prevent, mitigate, or stop risks and potential violations of human rights or the environment within its organization and supply chain. In addition, various areas of action have been identified within the PHOENIX group that may be relevant within its value chain. Examples of such areas of action are:

  • Discrimination and equal opportunities.
  • Safe and healthy working conditions.
  • Freedom of association and assembly.
  • Child labour, modern slavery and forced labour.
  • Fair working conditions.
  • Supporting people with a migrant background

Preventive and corrective measures

The PHOENIX group itself takes measures such as sending self-assessment questionnaires to business partners, raising awareness and training employees on human rights issues, and offering a confidential reporting system for human rights risks or violations.
The organization reports annually on its human rights challenges and progress in its sustainability report and other publications. It also regularly reviews and updates its policy statement and risk management system to adapt to changing circumstances.

Case reporting system 

The PHOENIX group has established a web-based case reporting system. Whether you are a PHOENIX employee, Brocacef Groep employee or a third party, it gives you the chance to ask questions, or report suspected violations of the compliance rules or actual incidents, anonymously.

The system is operated by an external service provider. Your identity as the whistleblower can therefore not be traced unless you expressly agree to provide this information.

You can access the whistle-blower system at any time through this link

The Brocacef Groep Whistleblowers Regulation describes the manner of reporting a suspicion of an irregularity or an irregularity and the handling of such reports by Brocacef Groep. More information about our Whistleblowers Regulation can be found here:

For more information, please contact Mr. Martijn Boot (compliance/general counsel)